Infrastructure Administration
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Need IT HELP?
Feeling overwhelmed by technical issues? You’re not alone. Lancelogic provides the expert ASSISTANCE and reliable TECHNICAL SUPPORT your business needs to run smoothly.
Key Features: Structured IT Support Tiers
At Lancelogic, we provide clear, structured IT support to swiftly resolve any issue. Our tiered system ensures your queries are handled by the right expert at the right level, maximising efficiency and minimising downtime. This organised approach, refined through managing large-scale international IT operations, guarantees a professional and effective response to every challenge
Tier 1 – End User Support
Your first point of contact for fast, effective problem-solving.
We provide immediate remote or on-site assistance to keep your team productive. This includes resolving issues with:
- Spyware & Virus Removal
- Common Workstation Applications (e.g., Office Suite, Adobe)
- Mobile Device Configuration & Issues
- Workstation Performance (Disk Cleanup & Error Resolution)
- Priver Connectivity and Configuration
Tier 2 – Network and Server Support
Proactive management and core infrastructure support.
Our specialists maintain the backbone of your business technology, ensuring stability and security:
- Secure Remote Access Solutions (VPN, RDP)
- Email & Exchange Server Management
- Router and Firewall Configuration & Security
- Data Backup & Disaster Recovery Solutions
- Network Infrastructure & Wireless Connectivity
- Domain Controller & User Access Management
Tier 3 – Specialist Support
Expert-level solutions for complex and critical system challenges.
Leveraging elite expertise, we resolve deep technical issues and manage advanced enterprise systems:
- Advanced Microsoft Systems (Azure, SQL Server, SharePoint)
- Advanced Networking Infrastructure (Cisco, Meraki)
- Enterprise Mobility Management (Blackberry, Goodlink)
- Power Protection & UPS Systems
- Critical Server Failures (Hardware & Disk Errors)
This structured approach ensures that whether a team member has a simple software question or your entire server requires urgent attention, you have a dedicated and expert pathway to a solution. It’s enterprise-grade support, designed for your business.